Early in my career, I was told to define my “ideal patient” using demographics. Think about it: age, gender, income, zip code. It’s the standard business school approach. But as a practitioner, I found this method to be almost useless. Knowing a patient is a 45-year-old woman who makes six figures doesn’t tell me anything about whether she’s a good fit for my whole-person approach.
I realized that to build a truly purpose-driven endeavor, I had to get clinical. I had to create an “ideal patient” avatar based not on who they are but on their behavior and their values. This shift changed everything for my practice. It allowed me to attract patients who were in congruence with my philosophy, which led to better outcomes and a more fulfilling practice.
Phase 1: Go Beyond the Basics
Forget the typical demographic data for a minute. When you’re thinking about your ideal patient, ask yourself these questions:
- What are their biggest struggles? Are they in chronic pain that has left them feeling hopeless? Are they frustrated with the conventional medical system? Get specific.
- What have they already tried? Have they seen a dozen other doctors, physical therapists, and specialists? Have they tried every medication and treatment under the sun? The patients who come to me are often those who have exhausted all other options and are ready for a new approach.
- What are their beliefs about health and healing? Do they believe in the mind-body connection? Are they willing to be an active participant in their own healing? Do they see their health as a partnership with their doctor, not just a series of appointments?
This is the kind of data that truly matters. It helps you understand their mindset and whether they are ready for the kind of work you do.
Phase 2: Create a Behavioral Profile
Based on those questions, you can start to create a behavioral profile of your ideal patient. My ideal patient, for example, is not just “a person with back pain.” They are:
- Frustrated and motivated. They’ve tried other things that haven’t worked, and they are motivated to find a real solution.
- Open-minded. They are open to an integrative approach that might be different from what they’ve experienced before.
- Engaged. They are willing to do the homework, whether it’s changing their diet, practicing mindfulness, or doing specific stretches. They see themselves as a key part of the healing team.
This profile helps me in every part of my business, from the website copy I write to the way I communicate in the initial consultation. It allows me to speak directly to the kind of person I can truly help.
By focusing on a clinical, values-based avatar, you’re not just filling your schedule; you’re building a community of patients who are aligned with your mission. And that, more than anything, is the key to a practice that brings you sustainable joy.
